Massachusetts E-ZPass

The Massachusetts E-ZPass is an electronic toll collection system that allows drivers to pay tolls without stopping at a toll booth. It is a convenient and efficient way to travel on toll roads, bridges, and tunnels in Massachusetts and other participating states. The E-ZPass system uses a small electronic device called a transponder that is mounted on the windshield of a vehicle. When a vehicle passes through a toll plaza, the transponder sends a signal to the toll collection system, which deducts the toll from the driver’s account.

How does the Massachusetts E-ZPass work?

To use the Massachusetts E-ZPass, drivers must first open an account with the Massachusetts Department of Transportation (MassDOT). This can be done online, by phone, or in person at a customer service center. Once the account is set up, drivers will receive a transponder in the mail. The transponder must be activated before it can be used. Drivers can activate their transponder online, by phone, or at a customer service center.

What are the benefits of using the Massachusetts E-ZPass?

There are several benefits to using the Massachusetts E-ZPass. First and foremost, it saves time. Drivers can travel through toll plazas without stopping, which reduces congestion and speeds up travel times. Additionally, E-ZPass users often pay lower toll rates than cash-paying customers. This is because toll agencies want to encourage drivers to use electronic toll collection systems, which are more efficient and cost-effective than traditional toll booths.

Where can I use my Massachusetts E-ZPass?

The Massachusetts E-ZPass can be used on all Massachusetts toll roads, bridges, and tunnels, as well as on many toll facilities in other states. In fact, the E-ZPass system is accepted in 17 states, including New York, New Jersey, Pennsylvania, and Virginia. This makes it a convenient option for drivers who frequently travel outside of Massachusetts.

How do I add funds to my Massachusetts E-ZPass account?

There are several ways to add funds to a Massachusetts E-ZPass account. The easiest way is to set up automatic replenishment, which links the account to a credit card or bank account. When the account balance falls below a certain threshold, funds are automatically added. Drivers can also add funds manually online, by phone, or at a customer service center.

What happens if I don’t have enough funds in my Massachusetts E-ZPass account?

If a driver does not have enough funds in their Massachusetts E-ZPass account to pay a toll, they will receive a violation notice in the mail. The notice will include the toll amount plus an administrative fee. It is important to keep the account funded to avoid these fees.

How do I replace a lost or damaged Massachusetts E-ZPass transponder?

If a driver loses or damages their Massachusetts E-ZPass transponder, they can request a replacement online, by phone, or at a customer service center. There may be a fee for replacing a lost or damaged transponder.

What if I sell my vehicle?

If a driver sells their vehicle, they should remove the transponder from the windshield and contact MassDOT to close the account. If the driver purchases a new vehicle, they can transfer the transponder to the new vehicle or request a new one.

Are there any fees associated with using the Massachusetts E-ZPass?

There are some fees associated with using the Massachusetts E-ZPass. These include an initial fee for the transponder, as well as monthly account maintenance fees. However, these fees are often offset by the savings drivers receive from lower toll rates.

How do I dispute a toll or violation notice?

If a driver believes they have been charged incorrectly for a toll or received a violation notice in error, they can dispute the charge or notice online, by phone, or at a customer service center. It is important to provide as much information as possible to support the dispute, such as the date and time of the toll transaction or a copy of the vehicle registration.


The Massachusetts E-ZPass is a convenient and efficient way to travel on toll roads, bridges, and tunnels in Massachusetts and other participating states. It saves time and money, and is easy to use. By opening an account with MassDOT and activating a transponder, drivers can enjoy the benefits of electronic toll collection. If you have any questions or concerns about the Massachusetts E-ZPass, contact MassDOT customer service for assistance.

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